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Online support via Internet

If there are problems WABECO supports you online



  • With „Teamviewer Quick Support“ you get technical support for your software.





  • With “Teamviewer Quick Join” you can participate in a software presentation.



Conditions and disclaimer for remote sessions

For all remote sessions and assistance of the company Walter Blombach GmbH following conditions apply:

  • For a remote session an active Internet connection from the customer's computer is necessary, for which the customer may incur costs depending on the type and rate of his Internet connection. The customer has to pay himself these costs.
  • Before the remote session starts the customer shall fully inform the company Walter Blombach GmbH about potential risks and hazards, which are associated with the computer or which can arise from the computer on which the remote session should be performed.
  • The company Walter Blombach GmbH reserves the right to refuse or terminate the implementation of a remote session without giving reasons.
  • There is no claim by the customer to a successful troubleshooting problem and errors, or a corresponding learning during the remote training.
  • All information received by the company Walter Blombach GmbH during or through remote session or by telephone by the customer (whether oral or in data form as a file, or its contents) will be kept strictly confidential and not disclosed to third parties
  • In addition, the company Walter Blombach GmbH does not store any files or their contents, without the express consent or knowledge of the customer. If files or their contents need to be stored by the computer of the customer with us this is only done to fulfill the tasks which the customer set to the company Walter Blombach GmbH. This data is only stored until the job is complete. Then the data is removed from our systems. The data are not stored in a data back-up. The stored data cannot be regarded as an external backup for the customer. The customer is not entitled to return transmission of the data. There is only the right to immediate deletion of data.
  • We point out that the customer is responsible himself for an existing, current and intact backup of his data. The company Walter Blombach GmbH is not liable for any changes damaged or destroyed data during or through a remote session.